For local orders, ETA will be stated when selecting courier option. For overseas orders, enjoy discounted courier rates for orders $100 and above. Any urgent/special requests, please WhatsApp 98516051.



FAQ

Here are some of the commonly asked questions that you might have, if you don't see your questions being answered here, do contact us!

General

  • What are food powders?
    They are ingredients that are dehydrated and ground into extremely fine powder. Although food powders are cooked and ready to eat, they are usually cooked with porridge; used as a soup base, a marinate, or a seasoning for stir-frying.

  • Where are they made?
    In an SFA-licensed kitchen that is clean and well-ventilated, with an oven/dehydrator that is solely used to process food powders. 

  • How are the powders packed?
    We pack all our powders in food-grade glass jars that come with metal caps. Following which the caps are sealed with a safety seal to ensure that your powders have not been tampered with before reaching you.

Storage

  • How long can the powders be stored?
    The storage instructions for our products can be found here.

Ordering/Delivery

  • Where are your products sold?
    You can either buy from our online shop sghomemade.com or our retail partners:

    The Playfair (Suntec)
    3 Temasek Boulevard, Suntec City Mall North Wing, Tower 5
    #02-433/434 (Nearest to Lobby F, opposite ToTT)
    Singapore 038983
    https://theplayfair.com

    Cavemen (Balestier)
    1 Jalan Dusun, #01-12 One Dusun Residences
    Singapore 329363

  • Is there any minimum order?
    No, we do not believe in making a customer buy more than they would like to.

  • What are the payment options?
    We accept credit cards and bank deposits (including PayLah and PayNow). If you would like to save some transaction costs for us, do choose to use bank deposits.

  • Any shipping fees?
    Orders below $15 are subject to a $6 delivery fee.
    Orders $15 - $49.99 are subject to a $3 delivery fee. 
    Orders above $50 enjoy free delivery.

  • How are the powders delivered?
    By courier (10am - 10pm): The delivery team will deliver the parcel to your specified address. We will contact you beforehand and arrangements can be made to leave it at your doorstep.

Returns

  • Do you have any return/refund policy? 
    As we are dealing with food products, there is strictly no return/exchange. If you are dissatisfied with our product in any way, kindly take a photo of it and send it to us; we will assess the condition and take necessary actions.