If you would like to ship overseas, do get in touch to find out more about shipping rates!

FAQ


Here are some of the commonly asked questions that you might have, if you don't see your questions being answered here, do contact us!

General

  • What are food powders?
    They are ingredients that are dehydrated and ground into extremely fine powder. Although food powders are cooked and ready to eat, they are usually cooked with porridge; used as a soup base, a marinate, or a seasoning for stir-frying.

  • Where are they made?
    In a commercially licensed kitchen that is clean and well-ventilated, with an oven/dehydrator that is solely used to process food powders. 

  • How are the powders packed?
    We pack all our powders in food-grade glass jars that come with metal caps. Following which the caps are sealed with a safety seal to ensure that your powders have not been tampered with before reaching you.

Storage

  • How long can the powders be stored?
    Generally, the powders can be stored for up to 12 months under normal room temperature. However, in Singapore, kitchens tend to be small and humid, especially in new houses, hence while you're cooking there may be a sudden surge in temperature. The more prudent guideline would be to keep them for not more than 6 months.

  • Should I store them in the fridge?
    To be on the safe side, we recommend that you store them in the fridge. Should you need to bring the powders out with you, portion out the amount you require and refrain from bringing the whole bottle in and out of the fridge as water droplets from condensation may affect the freshness of your powders.

Ordering/Delivery

  • Where are your products sold?
    You can either buy from our online shop sghomemade.com or our retail partners:

    The Playfair (Suntec)
    3 Temasek Boulevard, #02-721 Suntec City Mall Tower 4
    Singapore 038983
    www.theplayfair.com

    Cavemen (Balestier)
    1 Jalan Dusun, #01-12 One Dusun Residences
    Singapore 329363

  • Is there any minimum order?
    No, we do not believe in making a customer buy more than they would like to.

  • What are the payment options?
    We accept credit cards and bank deposits (including PayLah and PayNow). If you would like to save some transaction costs for us, do choose to use bank deposits.

  • Any shipping fees?
    Orders below $15 are subject to a $6 delivery fee.
    Orders $15 - $49.99 are subject to a $3 delivery fee. 
    Orders above $50 enjoy free delivery.

  • How are the powders delivered?
    By courier (10am - 9pm): The delivery team will deliver the parcel to your specified address. We will contact you beforehand and arrangements can be made to leave it at your doorstep.

Returns

  • Do you have any return/refund policy?
    As we are dealing with food products, there is strictly no return/exchange. If you are dissatisfied with our product in any way, kindly take a photo of it and send it to us; we will assess the condition and take necessary actions.